Company structure

Leo has been working for Saracen for over 15 years and joined full time in 1995 as a Sales Executive after finishing at Newcastle University reading Environment Science.

During his time at Saracen Leo  has worked  hands on in every part of the business and truely understands all aspects of the business.  In 2002 Leo was made a Director in 2002 and later Managing Director in 2005.

Leo has a real passion for the Records Management Industry and strives to ensure that Saracen is known as one of the best service providers in the Industry, a name you can trust.

Leo tries to spend as much time with our customers helping them improve their Records Management processes and getting the best out of Saracen's Services.

His most recent project has been  successfully managing a project cataloguing and intergrating 120,000 Solicitor's Files due to two mergers into their existing databases.

Jez has accumulated some serious mileage in his Records Management career. Having started off with hands on records centre experience which helped him to fund his University education at Loughborough, Jez was picked up at the age of 23 by O’Neil Software Inc.

It was whilst working with O’Neil Software that Jez first came in to contact with Saracen back in 2000.

Jez’s career with O’Neil progressed swiftly seeing him move in to the role of Senior On-Site Specialist, which saw him travel across Europe consulting to Records Management companies of all shapes and sizes. As a result Jez has trained and consulted to over 90 Records Management companies in the UK, Europe and also the United States.

From O’Neil Jez moved onto Harrow Green (RM) where he spent 5 years heading up their Records Management programme. In his time with Harrow Green the box count grew from a modest 70,000 boxes to 500,000 boxes and from 2 facilities to 10 strategic locations covering the UK.

Jez joined up with Saracen in September 2007 reporting directly to the board as the No.2 to the Managing Director, Leo Kane.

“I have experience of so many companies around the world, all of whom do something well, and all of whom do something “not so well!” Knowing that Saracen embraces the technology and the Customer is No.1 ethos allows me a real chance to show off all that I have learnt. For me though people are the real key to success. By trusting your staff and giving them the skills to carry out their duties to the best of their abilities you really can create a service of which to be proud.” ~ Jez Tibbetts

2008 was a good year for Jez and Saracen, with Jez invited to speak at the O’Neil Strategic Partner Conference in Newport Beach, California along with Saracen being nominated in two awards categories. Since returning from the conference Jez has been instrumental in helping to create an online Strategic Partner Community, a forum open to all O’Neil partners from around the globe. The forum launched in January and already boasts over 900 members, with over 180 topics of discussion already posted. 

Since joining Saracen in April 2006 Erika has grown in to an excellent role model for the business. The standards she sets both herself and her customer service team go a long way to support the Saracen ethos of ‘Customer is no.1’.

Erika and the team have built up a great rapport with the customers and they always try to go that extra mile to meet the expectations of the customers and to ensure their peace of mind.

Erika now manages a team of three others in Customer Service and is now, as the Saracen way, imparting all of her knowledge on to them, helping them to grow and develop both individually and as a team.

“Without happy customers we simply would not exist. No matter what time of day, no matter what the issue, we always try to get to the bottom of things, at all times keeping the client informed. Information is the key to successful customer service. There will be times where we need to inform a client of some less than positive news, but arming them with the information in a timely fashion has always proved the best way forward. If a customer has to chase us for a response then we have failed to meet our own expectations.” ~ Erika Pikulova 

Neil first joined the Saracen Team in 2004 and has always embraced the “Customer is No.1” ethos. In October 2008, Neil was promoted into a new role that saw him form the operational arm of our Customer Service Team. His primary responsibility here was to ensure that all records moving in and out of the facility conform to the standard that both Saracen and the customer set. As a result Neil has direct contact with our customers and is positioned to advise them of any issues as and when they arise – and they will arise from time to time. Saracen see Neil’s role as pivotal to our continued efforts to strive for superior customer care. In addition to this customer focused position, in June 2010 Neil took full on th erole of RM Centre Manager for our Milton Keynes Records Centres overseeing the companies continued expansion.

Neil is supported in his role by a team of dedicated operatives and couriers.

“We are paid to care for vital records and that is exactly what we do. Getting a box on to a shelf quickly is all very well and good, and no doubt very pleasing for share holders I am sure, but at Saracen it is about getting it right first time, every time. Simply put we try to work smarter not harder. Leo and Jez have set very high standards for us to follow and my aim is to carry this in to the operation on a daily basis”. ~ Neil Haynes 

Gemma joined Saracen in February 2007 and quickly settled in to our Customer Service Team showing a clear understanding of what constitutes excellent customer service. Today Gemma finds herself closely supporting Erika in helping Saracen to deliver Customer Service which we can all be proud. 

Armand has had much to do with Saracen over the years, often getting involved in ad-hoc customer projects and generally lending a hand to the business where ever it was needed. So when the opportunity arose to take on a sales role, Armand, on the back of a extensive career in sales & customer service, seized the opportunity with both hands (and with Armand being an ex-pro rugby player they are considerable hands at that!)

“For me customer service is probably the most important aspect of working with my clients. I always want to exceed their expectations and by having a very high product, service and Industry knowledge I’m really confident to achieve this. Building relationships to last rather than just another customer is really what matters to me, and this will always be high on my list” 

Brian joined Saracen in early 2009 to assume responsibility for the day to day financial management of the company.

He trained with a small practice of Chartered Accountants in North London before moving to Shropshire where a successful career ensued, principally with manufacturing and commercial enterprises.

After returning to the London area, Brian was pleased to join Saracen when the opportunity arose, having already had first-hand experience of the organisation. 

Having gained experience in a variety of industries, the adventure took me from Cape Town to the UK where whilst travelling extensively, i progressively increased my knowledge and experience in business development and account management including time at Abbot Datastore and Oasis. With Saracen I’m fortunate to work a  fantastic company’s where i  deal with large clients and help small businesses on their way up. I have found  my experience with Saracen is that ...you get the same attention to detail and dedication to ensure you receive the best customer satisfaction experience 

Following my service in the British Army I felt the need to deal with people who wouldn’t take my head off at the first opportunity . . . maybe I was wrong. When I started at Saracen I was working in the warehouse on customer projects to learn how Saracen’ services worked, I then moved into the office to provide account management and business development with new sales. I have found Saracen’ top priority is customer satisfaction which is made a lot easier with the team and the lengths they will go to to ensure these are met. 

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Tony is Saracen second longest serving member of Staff and has been ensuring our customer's receive their documents, Files and Tapes for over 10 years.  Customer all know Tony will provide them with the extra help they need and also all know how he takes his tea.

Basil is our chief Secuirty Consultant but spends most of his time chasing balls and trying to seal rubbish out of bins in the office when he is not sleeping.