Customer satisfaction survey

Your business generates a huge amount of data. Every day. Ensuring the safe storage of the data that’s valuable and vital to the future of your business.  

Saracen have been helping businesses across the UK sort their data for nearly 20 years.  We’ll help to organise, collate, collect and store what’s important to you. We’re experts in this field and have achieved a 100% accuracy record. That’s no mean feat.  We take a fuss-free approach to data storage. You’ll get straight-forward advice that’s designed to protect your business in the most cost-effective and time efficient way. 

Simple. 

With four locations across the South East we’re never far away – and neither are your records, meaning that retrieval is easy and quick. And our technology-driven storage solutions are so competitively priced, so easy to set up and so transparent, you’ll be left wondering why it’s taken you so long to store with Saracen. 

Saracen conducted in annual Customer satisfaction survey.  We saw a 33% increase in the number of responses and we are truly grateful for the time you have spent on this as it enables us to continue to improve the services that we provide to you our customers and therefore our business.  All the results have been analyzed and reviewed in depth and we will be contacting people with specific requests or ideas over the coming weeks.  Some of the Key Highlights are summarised below. 

Key Results : Document Storage & Records Management

• 90% Suggested that Lack of Space on Site  was a key reason for moving records offsite with 
• 49% also stating Cost Saving (Space) being a further reason. 
• 100% rated our Customer Service as Excellent (71%) or Good (23%) up 5% on last year 
• 98% rated our Delivery Promptness as Excellent (79%) or Good (18%) up 3% on last year.

Key Results : Offsite Tape & Media Storage

• 92% Suggested that Risk Management/Disaster Recovery  was a key reason for moving media and data offsite with 
• 57% also stating Peace of Mind being a further reason. 
• 100% rated our Emergency Service as Excellent (57%) or Good (38%) up 6% on last year 
• 98% rated our Customer Service as Excellent (66%) or Good (33%) up 6% on last year.