Customer survey highlights July 2010
Your business generates a huge amount of data. Every day. Ensuring the safe storage of the data that’s valuable and vital to the future of your business.
Saracen have been helping businesses across the UK sort their data for nearly 20 years. We’ll help to organise, collate, collect and store what’s important to you. We’re experts in this field and have achieved a 100% accuracy record. That’s no mean feat. We take a fuss-free approach to data storage. You’ll get straight-forward advice that’s designed to protect your business in the most cost-effective and time efficient way.
Simple.
With four locations across the South East we’re never far away – and neither are your records, meaning that retrieval is easy and quick. And our technology-driven storage solutions are so competitively priced, so easy to set up and so transparent, you’ll be left wondering why it’s taken you so long to store with Saracen.
Saracen conducted in annual Customer satisfaction survey. We saw a 33% increase in the number of responses and we are truly grateful for the time you have spent on this as it enables us to continue to improve the services that we provide to you our customers and therefore our business. All the results have been analyzed and reviewed in depth and we will be contacting people with specific requests or ideas over the coming weeks. Some of the Key Highlights are summarised below.
Key Results : Document Storage & Records Management
90% Suggested that Lack of Space on Site was a key reason for moving records offsite with
49% also stating Cost Saving (Space) being a further reason.
100% rated our Customer Service as Excellent (71%) or Good (23%) up 5% on last year
98% rated our Delivery Promptness as Excellent (79%) or Good (18%) up 3% on last year.
Key Results : Offsite Tape & Media Storage
92% Suggested that Risk Management/Disaster Recovery was a key reason for moving media and data offsite with
57% also stating Peace of Mind being a further reason.
100% rated our Emergency Service as Excellent (57%) or Good (38%) up 6% on last year
98% rated our Customer Service as Excellent (66%) or Good (33%) up 6% on last year.
What our clients say
“The service is amazing…everything is made so easy”
Sophie Plowman
Virgo Health PR
“Saracen quickly understand your business challenges and are good at coming up with creative solutions. But are still are sensitive to cost issues ”
Penningtons LLP
“Great Results, Good Value and High Integrity”
CP Kelco
….always exceptional levels of response to the customer. Its refreshing compared to most suppliers.
Harsco Corporation
“I have to say I am very impressed by your company… from those who work in the office to your drivers and the excellent service – nothing ever seems too much trouble.”
Kuoni UK
“There is a standard approach of professionalism throughout the company.”
Penningtons Solicitors LLP
“Fast. Prompt. Excellent.”
Hestia Housing and Support
“Customer Services have been extremely helpful to us, and are doing a great job. Thank you. Your drivers are also friendly which makes a change from other delivery drivers.”
Informa Plc
“Always helpful and do what they say they will do. I feel confident with Saracen.”
Joella Productions Ltd
“Saracen have always been friendly, professional and helpful.”
Musicians Answering Service Ltd
“Our documents are retrieved promptly and the bar coding makes life so much easier.”
HR Owen Plc
