Online client access

Through Saracen’s RSWeb.Net client portal customers can create, manage and  action service requests for all stored and pending records. 

SYSTEMS – RSWeb.Net®

Online Client access is provided through RSWeb.Net®, enabling clients to index their box and file information directly in to the Saracen RSSQL® database.

Clients are further able to search and look up information with regard any managed record whether it be held off-site with Saracen or managed internally within the clients own archive. Add to this the ability to submit and track service requests and detailed reporting, RSWeb.Net® provides our clients with the power of information at their fingertips.

 

Some example screenshots are shown in the next couple of pages. With an intuitive menu system that allows our clients to search and work with their records. Finding a particular file is simple, using pre-defined “Quick Searches.” We can personalize these searches to suit not only your requirements but also your terminology to prevent any need for your staff to learn ours. There is also an advanced search tool and clients are able to work dynamically with their results.

What about ordering services? The “Getting Started” page quickly acquaints you with this feature. You can request by barcode, your reference number or use our advanced “Search & Select” tool. Records are then placed into a “shopping cart” which is a feature many are now familiar with on sites such as Amazon. RSWeb.Net® auto-calculates the exact delivery time based on your own service level agreement, so you’ll know when your request will be delivered by. And orders are not just limited to pick-up or delivery requests. You can also order services, request supplies and even check the ETA status of any order… any time.

 

 

RSWeb.Net® Secure Client Login:

 

 

 

Home Page:

 

 

Inventory Management:

 

All fields are customisable to suit the needs and the terminology of your business. Saracen will hold a workshop with key representatives of the Hilson Moran Partnership Ltd and will look to create a bespoke package that is designed around your needs. With such a workshop we will not only cover the look and feel of the site but also cover off the access and security requirements you may have. The time invested at this consultation stage will pay dividends later as the system is rolled out across departments within the organisation.

 

Many Records Management companies may have RSWeb.Net® but few will go to the lengths of customising access and the look and feel. At Saracen we always put this effort in as it has been proved time and time again that it not only helps smooth out the roll out programme by increasing the “buy in” form key personnel but it also really does make a difference to how efficient the system will run for you.

Neither Saracen nor O’Neil Software believes in “one size fits all” which is why O’Neil makes the software the way it does and that is why Saracen uses the software the way it does.

 

The question to any prospective provider is not “Do you have O’Neil Software?” – But rather “Do you fully engage the features of O’Neil Software?” – You will get a very different response.