Leo Kane

Managing Director

Leo Kane, aged 37, Managing Director, joined Saracen in 1995 as a Sales Executive after finishing at Newcastle University.

Since then he has risen through the ranks and was made a Director in 2002 and later Managing Director in 2005.

Leo has a real passion for the Records Management Industry and strives to ensure that Saracen is known as one of the best service providers in the Industry, a name you can trust.

Jez Tibbetts

Business Development Manager

Jez has accumulated some serious mileage in his Records Management career. Having started off with hands on records centre experience which helped him to fund his University education at Loughborough, Jez was picked up at the age of 23 by O’Neil Software Inc.

It was whilst working with O’Neil Software that Jez first came in to contact with Saracen back in 2000.

Jez’s career with O’Neil progressed swiftly seeing him move in to the role of Senior On-Site Specialist, which saw him travel across Europe consulting to Records Management companies of all shapes and sizes. As a result Jez has trained and consulted to over 90 Records Management companies in the UK, Europe and also the United States.

From O’Neil Jez moved onto Harrow Green (RM) where he spent 5 years heading up their Records Management programme. In his time with Harrow Green the box count grew from a modest 70,000 boxes to 500,000 boxes and from 2 facilities to 10 strategic locations covering the UK.

Jez joined up with Saracen in September 2007 reporting directly to the board as the No.2 to the Managing Director, Leo Kane.

“I have experience of so many companies around the world, all of whom do something well, and all of whom do something “not so well!” Knowing that Saracen embraces the technology and the Customer is No.1 ethos allows me a real chance to show off all that I have learnt. For me though people are the real key to success. By trusting your staff and giving them the skills to carry out their duties to the best of their abilities you really can create a service of which to be proud.” ~ Jez Tibbetts

2008 was a good year for Jez and Saracen, with Jez invited to speak at the O’Neil Strategic Partner Conference in Newport Beach, California along with Saracen being nominated in two awards categories. Since returning from the conference Jez has been instrumental in helping to create an online Strategic Partner Community, a forum open to all O’Neil partners from around the globe. The forum launched in January and already boasts over 900 members, with over 180 topics of discussion already posted.

Mark Romain

Operations Manager

Neil Haynes

RM Centre Manager (MK)

Neil first joined the Saracen Team in 2004 and has always embraced the “Customer is No.1” ethos. In October 2008, Neil was promoted into a new role that saw him form the operational arm of our Customer Service Team. His primary responsibility here was to ensure that all records moving in and out of the facility conform to the standard that both Saracen and the customer set. As a result Neil has direct contact with our customers and is positioned to advise them of any issues as and when they arise – and they will arise from time to time. Saracen see Neil’s role as pivotal to our continued efforts to strive for superior customer care. In addition to this customer focused position, in June 2010 Neil took full on th erole of RM Centre Manager for our Milton Keynes Records Centres overseeing the companies continued expansion.

Neil is supported in his role by a team of dedicated operatives and couriers.

“We are paid to care for vital records and that is exactly what we do. Getting a box on to a shelf quickly is all very well and good, and no doubt very pleasing for share holders I am sure, but at Saracen it is about getting it right first time, every time. Simply put we try to work smarter not harder. Leo and Jez have set very high standards for us to follow and my aim is to carry this in to the operation on a daily basis”. ~ Neil Haynes

Erika Pikulova

Customer Services Manager

Since joining Saracen in April 2006 Erika has grown in to an excellent role model for the business. The standards she sets both herself and her customer service team go a long way to support the Saracen ethos of ‘Customer is no.1’.

Erika and the team have built up a great rapport with the customers and they always try to go that extra mile to meet the expectations of the customers and to ensure their peace of mind.

Erika now manages a team of three others in Customer Service and is now, as the Saracen way, imparting all of her knowledge on to them, helping them to grow and develop both individually and as a team.

“Without happy customers we simply would not exist. No matter what time of day, no matter what the issue, we always try to get to the bottom of things, at all times keeping the client informed. Information is the key to successful customer service. There will be times where we need to inform a client of some less than positive news, but arming them with the information in a timely fashion has always proved the best way forward. If a customer has to chase us for a response then we have failed to meet our own expectations.” ~ Erika Pikulova

Chris Kane

Chairman

Christopher Kane, aged 66, Chairman, founded Saracen Datastore in 1991.

Chris has previously held senior sales positions for office supplies and business forms companies in London and the South East.

Saracen Datastore began as a combined office supplies and archival storage business until 2002 when the office supplies division was sold to allow the company to concentrate entirely on archival storage.

Peter Ross

Financial Director

Peter Ross, aged 54, Financial Director, invested in Saracen Datastore in 1998 and became part of the management team in 2003.

He is a Chartered Accountant having trained with Arthur Andersen & Co. in London. He has also had experience in the advertising sector and the printing sector in senior positions for listed companies.