We are experts in records management continue to achieve a 100% accuracy record. We don't lose documents.
That’s no mean feat but we like the 100% round number. It's because we take a fuss-free approach to data storage. You’ll get straight-forward advice that’s designed to protect your business in the most cost-effective and time efficient way. Saracen have been helping businesses across the UK sort their data for nearly 20 years. We’ll help to organise, collate, collect and store what’s important to you.
We're also getting 100% satisfaction ratings from our clients. That's no mean feat either.
Saracen conducts annual customer satisfaction surveys and we are truly grateful for the time our clients have spent on this as it enables us to continue to improve the services that we provide to all our customers and therefore to our business. All the results have been analysed and reviewed in depth and we contact individuals with specific requests or ideas where we can help. Some of the key highlights are summarised below:
Key Results : Document Storage & Records Management
100% rated our Customer Service positively - as Excellent (71%) or Good (23%) up 5% on last year
98% rated our Delivery Promptness positively - as Excellent (79%) or Good (18%) up 3% on last year
Key Results : Offsite Tape & Media Storage
98% rated our Customer Service positively - as Excellent (66%) or Good (33%) up 6% on last year
100% rated our Emergency Service positively - as Excellent (57%) or Good (38%) up 6% on last year
Testimonials for our records management services
Our customers like to tell us what they think of us and we can't complain with their comments like the below...
Testimonial for Saracen "Simple Pricing"
"I used to dread the monthly invoices from our storage providers. They were so complicated I had no choice but to involve our Financial Controller and invariably it also required a lengthy phone call with the storage provider to attempt to clarify what the charges were for.
The invoices from Saracen with this new style contract are an absolute joy! Simple, understandable and unambiguous. My Financial Controller and I have got back a half day every month, why all storage providers don't bill this way is beyond me."
Risk Manager, Top 100 Solicitors
Testimonial for Saracen's Records Mgt Audit
“Saracen conducted a full File Audit using our Enterprise Records System in conjunction with our previous provider’s records and have ironed out so many discrepancies which were stopping us finding files we needed...this has restored our Fee-earners faith in our Records Management System. Now that the two systems are working seamlessly, our admin time is down and we always get the file we are looking for”
Facilities Manager, Top 100 & award winning law firm
More testimonials for Saracen's Service Levels
"Armand Roux and Gemma Bradbury at Saracen, have always been very efficient and we have effectively gotten any requests done very promptly. Excellent and fantastic service all round."
“Drivers and customer services professionalism and attitudes have always been and are excellent. Really helpful”
Contract Manager – Residential & Community Regeneration Company
“All good! Excellent service and very happy!”
IT Manager – Global Customer Care solutions provider
“Drivers professionalism and attitude and customer service has always been good” IT Manager – Risk Management
We encourage businesses that are considering using Saracen for their document storage requirements, to visit our facilities in order to inspect them first hand and be satisfied that their vital business records are going to an ideal archive storage location. If you have a real interest in the how's and why's of records management and document & archive storage, then why not give us a call to make an appointment.